FAQ

How do I reach customer service?

Operational detail - Customer-ready requirement: Email support@gocontigocompass.shop or call 512-423-0173 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What are the fulfillment time estimates?

Customer outcome - Operational response: Allow 1-2 business days before dispatch and approximately 4-6 business days for delivery after shipment.

What is the refund timetable?

Working rule - Focused provision: After the approved return is received and processed, funds are sent to the original payment method within 5-10 business days.

Will the order include tracking?

Working rule - Support-oriented application: We provide trackable shipment details after dispatch and carrier handoff.

Can the same care instructions be used for every product?

Store practice - US-focused response: No. Product construction varies, so each item's own care and safety directions must be followed.

Where does the store deliver?

Store process - Focused direction: Shipping outside the United States is not offered; all US orders include free standard delivery.

Can an order be canceled?

Customer information - Structured application: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

What return and exchange choices are available?

Customer reference - Order-specific handling: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

Customer service contact

Practical application - Direct service: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigocompass.shop

Phone: 512-423-0173

Physical and return address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).