Shipping Policy

Relevant standard - Transaction-focused support: Delivery from gocontigo is limited to US addresses. All qualifying US purchases receive standard shipping at no charge.

Taxes

Process overview - Service-led rule: We assess and collect applicable taxes according to governing law rather than promising a fixed tax exemption.

Address corrections and cancellation

Order guidance - Direct direction: If a US address needs correction, notify us before dispatch. Cancellation remains possible before shipment only.

Shipment tracking

Customer assurance - Accessible approach: A tracking number is sent after the carrier accepts the parcel; the first tracking event may appear after a short carrier delay.

Processing and transportation estimates

Store practice - Order-specific requirement: Allow 1-2 business days for order processing, followed by an estimated 4-6 business days in transit.

Merchant identity and contact details

Order guidance - Straightforward process: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigocompass.shop

Phone: 512-423-0173

Physical and return address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).