Refund Policy

How we apply this - Everyday response: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.

Return destination

2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Cancellation before shipment

Customer-facing rule - Responsive requirement: Customers may ask to cancel before fulfillment ships. A shipped purchase is instead addressed through the return and exchange terms on this page.

Exchange requests

Service commitment - Structured clarification: The 30-day program also supports exchanges, with the requested replacement reserved only after availability is confirmed.

Return shipping responsibility

Plain-language summary - Straightforward procedure: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Refund method and timing

Direct guidance - Verified reference: A completed return is refunded to its original payment source within 5-10 business days once approval and processing are finished.

Return eligibility

Service note - Everyday rule: Eligibility requires a timely request, proof of purchase, and the product components originally supplied with the order.

Store process - Responsive standard: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.

Important context - Accessible timing: A damaged, defective, mis-shipped, or omitted item remains protected regardless of the discretionary-return exclusions.

Customer service contact

Policy in practice - Documented clarification: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigocompass.shop

Phone: 512-423-0173

Physical and return address: 2548 Ashton Ln, Sevierville, Tennessee, 37876, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).